Refund policy
Last updated: 24 October 2026
We want you to be happy with your order. Because BrightShield is a skincare product, we follow the rules below for hygiene and safety reasons.
Returns
We do not accept returns or exchanges on opened or used products, or for change of mind. This is because skincare products that have left our care cannot be resold safely.
Damaged, defective or wrong items
If your order arrives damaged, leaking, defective, or you receive the wrong item, we will send you a free replacement or give you a full refund.
To request this, please email us at cosmeticstivora@gmail.com within 3 days of delivery with:
- Your order number
- Clear photos of the product and the outer package
- An unboxing video, if you have one
Please keep the product and packaging until we have resolved your request. You do not need to send the item back unless we ask you to.
Refunds
If a refund is approved, it will be made to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show it in your account.
Cancellations
You can cancel your order before it has been dispatched by emailing us at cosmeticstivora@gmail.com. Once an order has been dispatched, it cannot be cancelled.
Contact us
For any questions about your order, email cosmeticstivora@gmail.com.
